We often get asked what the process is when a customer first make contact with Cover It Upholstery Sydney, so thought it would be helpful to post the most frequently asked questions and answers.
FAQ's
Q - HOW DO I GET AN ESTIMATE? - A - Just send an email to marcel@cover-it.com.au explaining the job required and some photo’s attached. An estimate can be given but the final firm quote would depend on the fabric selection.
Q - DO YOU HAVE A SHOWROOM? - A - We have a workshop but this is not a showroom and would come to you to show you fabric samples. We also do not keep furniture there to see as only have the jobs we are currently working on.
Q - DO YOU SUPPLY FABRIC? - A - We can come to you with fabric samples. You can decide then or if you need more time to decide you can narrow down to a few options of which we can then get cutting sent to you from the suppliers.
Q - HOW LONG? - A - Once a job is accepted we would require a deposit to book the job in and order any materials. There is generally around 3 to 4 weeks of work booked in at any time. The time that we need to do the job will depend on the job but to give an idea it’s generally 2 weeks for fabric lounge suites, 3 weeks for leather suites, 1 week for dining settings, 1.5 to 2 weeks for armchairs.
Q - HOW TO CARE FOR FABRIC? - A - Different fabrics require different care and care labels are supplied with the rolls of fabric that come in. We give those to you or you could always just email so we can send to you or visit the fabric suppliers website.
Q - HOW TO CARE FOR LEATHER? - A - Different leather types require different care. Same as fabric care.
Q - DO YOU GUARANTEE YOUR WORK? - A - We guarantee all our workmanship for 10 years, not anything else that was not done by us. Fabric suppliers generally guarantee their fabrics for 2 to 3 years for residential use, 1 for commercial. Although we cannot guarantee the frames etc of furniture that we recover which has not been made by us, we do however ensure that we strengthen any frames that need it and add extra padding etc as required so basically make sure the furniture will last structurally as long as we expect the fabric to last.
Q - DO YOU PICK UP AND DELIVER? - A - We pick up and deliver within Sydney Metro and this is always included in our quotes. If however there is no available parking for a CBD pick up or very difficult access to any residence we use a removalist for those jobs which is at the customer’s cost or the customer can arrange their own transport.
Q - CAN WE MAKE CHANGES TO THE FURNITURE STYLE/DESIGN? - A - Not all furniture will lend itself to modification but where possible we can do and discuss the possible extra costs involved.
Q - DO YOU MAKE FURNITURE - A - We can make any custom made furniture you require. For residential this can be a little expensive as a lot goes into the design of custom furniture, for commercial where large numbers of items are required this becomes more cost effective.
Q - DO YOU RE-POLISH WOODWORK? - A - We work closely with our French Polisher and can organise furniture to be stripped and repolished before we recover it. If it’s a dining suite that needs re-polishing we can do just the chairs or also include the table should that need a repolish.
Q - DO YOU DO SMALL FURNITURE REPAIR JOBS? - A - We generally don do small on-site repair jobs unless we are also doing a recover job for you. We can do it but then need to charge a call-out fee of $150 + GST + the cost of the repair.
Q - DO YOU HAVE EXPERIENCE WITH ANTIQUE FURNITURE? - A - At Cover It Upholstery Sydney we can re-upholster any antique furniture you have. We have worked on furniture of over 200 years old. We can upholster any furniture from antiques to today’s modern furniture.
Q - HOW LONG HAVE YOU BEEN IN THE TRADE? - A - This is a question that gets asked from time to time and is understandable as people can be a little nervous to whom they are trusting their valued piece of furniture. At the time of writing this post I've been in the trade for 27 years, most of our tradesmen have at least the same experience or longer and therefore there isn't any furniture that we have not come across or cannot upholster. Some furniture is off course more challenging than others but this is actually what make the trade interesting and gives great satisfaction once transformed into the finished piece. We are perfectionists!!.
Below are a few before and after photo's of a recent job where we had to re-spring the seats, re-pad, and we had the metal strips on the arms nickel-plated and cup holders on arms re-polished with black trim as per original.
The 5-seater sofa was far to big for us to carry up and down the customers stairs so the customer organised the pick up and delivery with a removalist he has known for several years and were the ones who got the furniture up to the apartment when first moved in.
5-SEATER CLUB LOUNGE BEFORE
CLUB CHAIR BEFORE
3-PC CLUB LOUNGE SUITE AFTER
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